Privacy Policy
Your privacy matters to us. This policy explains how paleorivonex collects, uses, and protects your personal information when you use our financial reporting services.
Last Updated: January 15, 2025
Information We Collect
We collect information directly from you when you use our services, automatically through your interactions with our platform, and sometimes from third-party sources to provide comprehensive financial reporting.
Personal Information
- Full name and contact details
- Business information and ABN
- Financial account details for reporting
- Investment portfolio data
- Communication preferences
Technical Data
- IP address and device information
- Browser type and operating system
- Usage patterns and feature preferences
- Session duration and frequency
- Error logs and performance data
| Data Type | Collection Method | Purpose | Retention Period |
|---|---|---|---|
| Account Registration | Direct submission | Service provision and identity verification | Duration of account plus 7 years |
| Financial Data | Upload or API connection | Generate reports and analytics | 7 years as required by Australian law |
| Usage Analytics | Automatic collection | Service improvement and support | 2 years from collection |
| Communication Records | Email and support tickets | Customer service and compliance | 5 years from last contact |
Australian Privacy Act Compliance
paleorivonex operates under the Australian Privacy Act 1988 and follows the Australian Privacy Principles (APPs). We're committed to protecting your privacy rights and ensuring transparent data handling practices.
How We Use Your Information
Your information helps us deliver accurate financial reporting services and maintain the security of your data. We use different types of information for specific purposes related to our services.
Service Delivery
We process your financial data to generate comprehensive reports, track investment performance, and provide insights for informed decision-making. This includes analyzing trends, calculating returns, and preparing documentation for tax or compliance purposes.
Communication and Support
We use your contact information to send service updates, respond to support requests, and provide important account notifications. You can control communication preferences through your account settings at any time.
Legal and Compliance Requirements
Some data processing is necessary to meet Australian financial reporting obligations, tax requirements, and anti-money laundering regulations. We only process what's required and retain records for the legally mandated periods.
Data Sharing and Third Parties
We share your information only when necessary to provide our services or meet legal obligations. Here's who we may share information with and why.
Service Partners
Banking institutions and financial data providers help us access your account information securely. Cloud hosting services store your data with encryption and security measures that meet Australian standards.
Professional Advisors
With your consent, we may share relevant information with your accountant, financial advisor, or legal representatives to support comprehensive financial planning and compliance.
Regulatory Bodies
We may disclose information to AUSTRAC, ATO, or other regulatory bodies when required by law or to investigate potential fraud or money laundering activities.
We never sell your personal information to marketing companies or unrelated third parties. Any data sharing is governed by strict agreements that require recipients to protect your information with the same standards we maintain.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights through your account or by contacting us directly.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days, usually in a portable format like CSV or PDF.
Correct Information
Update or correct any inaccurate personal information. You can make many changes directly through your account settings.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for financial records under Australian law.
Restrict Processing
Limit how we process your information while maintaining essential service functionality and meeting legal obligations.
Data Portability
Export your data in a structured format to transfer to another service provider, where technically feasible.
Object to Processing
Object to certain uses of your information, particularly for direct marketing purposes or automated decision-making.
To exercise any of these rights, contact our privacy team using the details below. We may need to verify your identity before processing requests to protect your information from unauthorized access.
Security and Protection
We employ multiple layers of security to protect your financial information, from encryption to access controls and regular security audits.
Data Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your sensitive information is never stored or transmitted in plain text, and encryption keys are managed separately from data storage systems.
Access Controls
Access to your information is restricted to authorized personnel who need it to provide services. We use multi-factor authentication, regular access reviews, and role-based permissions to minimize exposure risk.
Infrastructure Security
Our systems are hosted in Australian data centers with 24/7 physical security, redundant power systems, and environmental controls. Regular penetration testing and vulnerability assessments help identify and address potential security gaps.
Incident Response
If a data breach occurs, we'll notify affected users and relevant authorities within 72 hours as required by Australian law. Our incident response plan includes immediate containment, investigation, and remediation procedures.
International Data Transfers
While we primarily store data within Australia, some processing may occur overseas through our technology partners. Any international transfers are protected by appropriate safeguards.
We use cloud services that may process data in secure facilities outside Australia, including Singapore and the United States. These providers maintain security certifications equivalent to Australian standards and are bound by strict data protection agreements.
Before any international transfer, we ensure adequate protection through binding corporate rules, standard contractual clauses, or adequacy decisions recognized by Australian privacy authorities.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and analyze how our services are used. You can control cookie preferences through your browser settings.
Essential Cookies
Required for basic functionality like login sessions and security features. These cannot be disabled without affecting service operation.
Analytics Cookies
Help us understand how users interact with our platform to improve services and identify technical issues.
Preference Cookies
Remember your settings and preferences to provide a personalized experience across sessions.
Children's Privacy
Our services are designed for adults managing business and investment finances. We don't knowingly collect information from individuals under 18 years of age.
If we discover that we've collected information from a minor without appropriate parental consent, we'll delete that information promptly. Parents or guardians who believe their child's information has been collected should contact us immediately.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur to our data practices. Material changes will be communicated through email and prominent notices on our platform.
Previous versions of this policy are available upon request. Continued use of our services after policy updates indicates acceptance of the revised terms, though your fundamental privacy rights remain protected.
Privacy Inquiries and Contact
Our privacy team is available to address questions, concerns, or requests related to your personal information. We aim to respond to all privacy inquiries within 5 business days.
Heatley QLD 4814
Australia
If you're not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.